CommsRx support · Signal Fidelity Group
Get help with
CommsRx and Ally.
Have a product question, need help accessing CommsRx, or want to report an issue? Contact the Signal Fidelity Group team.
help@signalfidelitygroup.comWhat we can help with
- Access, sign-in and getting started.
- Questions about using CommsRx and Ally.
- Technical issues, error messages or unexpected behavior.
- Questions about your pilot, workspace or available integrations, including Microsoft Teams.
- Privacy questions or requests relating to your information.
What to include
For a technical issue, please tell us:
- Your name, organization and a business email where we can reach you.
- Whether you were using CommsRx on the web or Ally in Microsoft Teams.
- What you were trying to do, what happened and approximately when, including your time zone.
- The error message, if there was one, and any steps that help us reproduce the issue.
Please do not email passwords, access tokens, patient information, or confidential or embargoed material. Remove sensitive information from screenshots. If we need to review workspace content, we will agree on an appropriate way to share it.